Terms of service

Orders & Payment

Orders are considered confirmed only after successful payment is received.
The website accepts payment methods displayed during checkout.
The website reserves the right to refuse any order if fraud or illegal activity is suspected.

Delivery is available to all areas listed on the website.
Fresh products are prepared daily to ensure quality.
The user is responsible for providing an accurate address and contact number.
Food products are sensitive; please ensure availability at delivery to maintain product quality.
The website’s responsibility ends once the product is delivered in good condition.
Please follow storage instructions on the packaging to avoid product damage.
Delivery fees are displayed at checkout and vary (depending on location).

Due to the nature of our products (sweets and food items), returns or exchanges are not accepted except in the following cases:

Receiving a completely different product than ordered.
The product arrives damaged or broken, with proof provided immediately upon delivery.

The product must be in its original condition and packaging, unopened and unused.
Customer service must be contacted within 24 hours of receiving the order.

Send details of the issue along with clear photos of the product and packaging.
Our team will review the request and inform the customer of the appropriate solution (replacement or refund).

Products may contain nuts, dairy, or other allergens. Please inform us before confirming your order.
The website is not responsible for any allergic reactions if no prior notification is provided.

All content on the website (images, text, logos, designs) is owned by or licensed to the website.
Any use of content for commercial purposes without written permission is prohibited.

The website reserves the right to modify these terms at any time, and changes become effective (once published on the website).