Terms of service
Orders & Payment
- Orders are considered confirmed only after successful payment is received.
- The website accepts payment methods displayed during checkout.
- The website reserves the right to refuse any order if fraud or illegal activity is suspected.
Shipping & Delivery
- Delivery is available to all areas listed on the website.
- Fresh products are prepared daily to ensure quality.
- The user is responsible for providing an accurate address and contact number.
- Food products are sensitive; please ensure availability at delivery to maintain product quality.
- The website’s responsibility ends once the product is delivered in good condition.
- Please follow storage instructions on the packaging to avoid product damage.
- Delivery fees are displayed at checkout and vary (depending on location).
Return & Exchange Policy
Due to the nature of our products (sweets and food items), returns or exchanges are not accepted except in the following cases:
- Receiving a completely different product than ordered.
- The product arrives damaged or broken, with proof provided immediately upon delivery.
Requirements
- The product must be in its original condition and packaging, unopened and unused.
- Customer service must be contacted within 24 hours of receiving the order.
Communication Process
- Send details of the issue along with clear photos of the product and packaging.
- Our team will review the request and inform the customer of the appropriate solution (replacement or refund).
Health & Safety
- Products may contain nuts, dairy, or other allergens. Please inform us before confirming your order.
- The website is not responsible for any allergic reactions if no prior notification is provided.
Intellectual Property
- All content on the website (images, text, logos, designs) is owned by or licensed to the website.
- Any use of content for commercial purposes without written permission is prohibited.
Modifications to Terms
- The website reserves the right to modify these terms at any time, and changes become effective (once published on the website).